Subscription Basics

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Subscription Basics

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To subscribe or give a gift, placing your order online is quick and easy. Go to . To renew your subscription, simply visit . It typically takes 4 to 6 weeks for the first issue to arrive after your subscription has been activated. To view your subscription expiration date, simply sign in to our online customer care at . Also, your subscription expiry date is indicated on the top right-hand corner of the magazine’s mailing labels. Yes, digital access is a complimentary add-on to your print subscription. If we have your email on file, you will receive an email notification from “ ” when the next issue is available for viewing. You can update your mailing address online anytime at . Visit , and under “Autorenew info,” select “EDIT BILLING INFO” to update your billing information for automatic renewal subscriptions and use a new credit card if you choose to renew early. If you're a new subscriber, please note that the first issue takes 4-6 weeks to arrive. If that period has passed, please confirm your mailing address at and check the “Publication Schedule” for the estimated in-home date. If you’re still having issues, please email . You can view the publication schedule and expected in-home date by logging into and scrolling to the bottom of the page under “Publication Schedule.” Please contact customer service at to verify your address update was processed correctly. We can confirm your current address on file and investigate any delivery issues. You may have multiple active accounts under different names or addresses. We can merge these accounts to extend the duration of your subscription and stop duplicate deliveries. Simply email us at and provide us with your full name and address as it appears on the labels. Please go to to verify your mailing address. If an issue is returned as undeliverable, your subscription may be suspended. To resume delivery, please contact our customer service team at . You can access the digital version of your magazine via our online library at Log in with your email address (the same email address associated with your subscription account) for immediate access. Once your email has been verified, you will receive an email granting you access to the library. To access your digital issues, you can visit and log in with the email address on your account (you can double-check this at ). If you have issues accessing, please contact . Yes, you can choose a digital-only subscription. To switch your subscription type, please contact our customer service at . Yes. If you have multiple subscriptions or account numbers, please contact us at and provide us with the account numbers. We will merge the subscriptions and extend your service accordingly. Your account number is indicated in the magazine’s mailing labels above your name. Yes, you can update the delivery address for gift subscriptions. Please go to to update gift addresses. To cancel your subscription, please contact and provide your full name and address. We will stop delivery on any unmailed issues. Please note that refunds are not issued for unmailed issues. You can cancel your auto-renewal by logging into going to “Manage Your Autorenew,” and pressing “CANCEL AUTORENEW”. Once auto-renewal is turned off, your subscription will remain active until its expiration date. We apologize for the inconvenience. If you requested to opt out of auto-renewal and were charged after, please contact us at . We will review your account, reverse the charge, and confirm your cancelled subscription. No. Although auto-renewal will be disabled, your subscription remains active until its expiration date. It varies on the offer, to confirm if your offer was set up on auto-renew please contact us at . You can easily unsubscribe directly from the footer of the email. You can unsubscribe from all our mailing lists by emailing and providing your full name and address so we can process your removal promptly. Yes, you can cancel the subscription or transfer the remaining issues. Please note that refunds are typically not issued in these circumstances. Simply email us at with your full name and address. You can transfer the remaining issues to a new recipient. Refunds are generally not issued for cancelled subscriptions. Please contact us at so we can look into the issue. Please email us at for assistance. Mail in orders and/or cheque payments (payable to Fashion Magazine), please mail to: FASHION Subscriptions, PO Box 67055, RPO S Common Mall, Mississauga, ON L5L 5V4 Please email .

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